Refund policy

At SolarWalay, we take pride in the engineering quality of our products. As a venture of A.A Mechatronics Engineering & Trading Services, we ensure every item—especially our custom battery packs—undergoes rigorous testing before dispatch.

1. Return Window & Eligibility

  • We offer a 7-day return/replacement policy for unused solar accessories.

  • To be eligible, your item must be in the original packaging, unused, and in the same condition that you received it.

  • Proof of Purchase: A valid receipt or order number is required.

2. Mandatory Unboxing Video (Damage Claims)

Important: Because solar panels and electronic components are fragile, we require an unboxing video for all damage claims.

  • Customers must record a continuous video while opening the parcel for the first time.

  • This video must be sent to our WhatsApp (+92-333-2877747) within 24 hours of delivery to claim a replacement for transit damage. Without this video, damage claims will not be entertained.

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable to maintain safety and quality standards:

  • Installed Equipment: Any solar panel, inverter, or battery that has been mounted, wired, or connected to a power source.

  • Custom Assemblies: Lithium LiFePO4 battery packs custom-manufactured by A.A Mechatronics to specific customer requests.

  • Misused Products: Items showing signs of short-circuiting, incorrect polarity connection, or physical impact caused by improper DIY installation.

4. Technical Inspection Process

Before any refund or replacement is processed for technical goods:

  1. Our engineering team will conduct a Technical Assessment.

  2. If the issue is a Manufacturing Defect, we will provide a free repair or replacement.

  3. If the issue is due to User Error (e.g., overloading an inverter or over-discharging a battery), the return will be rejected, and any repair costs will be billed to the customer.

5. Restocking Fee

For "Change of Mind" returns on high-value items (where there is no defect), a 15% Restocking Fee will be deducted from the refund amount to cover testing and re-packaging costs.

6. Refunds & Shipping

  • Shipping costs are non-refundable.

  • The customer is responsible for paying for their own shipping costs for returning an item.

  • Approved refunds will be processed via Bank Transfer or the original payment method within 7 business days.